Patient Login

The IBS Treatment Center Patient Portal

The portal is a secure website where you can review your information and communicate securely with the IBS Treatment Center. To log in enter your username and password.

The portal is for quick questions that only require a minute or two to answer and issues which are not urgent. If you have an urgent need or more complicated question, please phone our office to schedule an appointment.

Click Here to Enter the Patient Portal (Hosted by Eclinicalweb)
To become a patient and get your password simply call to schedule an appointment
Call (206) 264-1111 or if outside the Greater Seattle Area call 1-888-546-6283 ( 1-888-5INNATE )
or send an email to info@ibstreatmentcenter.com

If you need to send us files, please use the file upload tool (powered by File Drop Vault) on our Contact Page.

 

FAQ:

What if I have and urgent question or situation? If you have an urgent healthcare situation call 911 or your local emergency number immediately. If you have a time-sensitive question or concern, call our office. The portal should not be used for time-sensitive or urgent issues. Our office phone number in Seattle is 206-264-1111 or 1-888-546-6283 (888-5INNATE) and in Santa Monica is 310-319-1500.

How do I get a password? Become a patient by scheduling an appointment. At your first appointment you will be provided with a username and password.

How is the portal message system different than email? The portal message system encrypts the messages through a secure system. Normal email messages are sent across the internet in clear, readable text that can be intercepted and easily read. You should never share private information like your social security number or credit card number in a regular email message.

Can I schedule an appointment through the portal? You can request an appointment through the portal. If the time you requested is available it may be assigned to you. However, it is almost always easier to call the office so you can get immediate feedback on availability.

I had my last appointment and I am not sure what to do now. Any help? Sure! We want to make sure you get well and stay that way. You are always welcome to call our office or send a portal message with any questions you have.

Appointment and Cancellation Policies

At the IBS Treatment Center, our goal is to provide quality healthcare in a timely manner. We have implemented an appointment/cancellation policy which enables us to better utilize available appointments for our patients in need of care. Because appointments are one-on-one with the doctor it is essential that you be on time.

Scheduled Appointments
To schedule an appointment by telephone, please call 206-264-1111 for the Seattle Clinic or 310-319-1500 for the Los Angeles area clinic in Santa Monica.

New patients making their first appointment need to complete and return the Patient Profile. If they do not return their Patient Profile, or speak with a staff member in our office confirming that they are coming 45 minutes early to fill out their paperwork at least 4 business days before their appointment we may, at our discretion, cancel their appointment and schedule another patient in their place. If a patient is scheduling a first appointment they must pay a $50 refundable down payment to reserve the appointment. If the appointment is within 4 business days of the day the appointment is scheduled, the deposit is non-refundable. If the appointment is being scheduled for the same day or 1 business day in the future, the entire consultation fee must be paid when the appointment is scheduled (no deposit).

Cancellations of Appointments
Please be courteous and call the IBS Treatment Center at least 4 business days before your appointment if you are unable to attend an appointment. If it is necessary to cancel or change your scheduled office appointment we require that you give at least 24 hours notice (by 10 AM the business day before your appointment). Available appointments are in high demand and your early cancellation will give another person the possibility to have access to timely care.

How to Cancel Your Appointment
To cancel appointments call the IBS Treatment Center at the same number you used to schedule your appointment.

No Show Policy
A “no show” is someone who misses an appointment without canceling it by 10:00 a.m. (1) one business day in advance. No-shows inconvenience those individuals who need access to care in a timely manner. A failure to present at the time of a scheduled appointment, with any required paperwork completed, will be recorded in the patients’ chart as a “no show”. Such patients will be required to pre-pay for each of the next 2 consultations and forfeit any deposits or payments already made.

Late Policy
Patients who are 15 minutes or more late to their appointment two times are deemed late patients and are considered a No-Show for that appointment. Being late includes arriving here on time, but not having your paperwork completed, and thus causing your appointment to start 15 minutes or more late. This significantly impacts our ability to help you as well as our other patients, who are expecting to get a full appointment. If a patient is late the doctor may, at their discretion, choose to see the patient, charging for the full appointment but ending the appointment at the time it was scheduled to end so as not to interfere with the following patient or staff closing processes, or may notify the patient that they are a no show.

Regardless of whether or not you are seen, in order for us to continue this relationship, you must agree to the following:

  • Arrive 15 minutes prior to your next appointment.
  • Pre-pay in full prior to your next 2 consultations and forfeit your full payment if you do not arrive 15
    minutes before the scheduled time of your appointment